Depends on document clarity and submission volume.
Excludes weekends and public holidays in the player's region.
Availability varies strictly by country of residence.
Covers both cash games and tournaments across all linked accounts.
Registration and Verification
Players begin by creating an account using a valid email address and phone number, followed by a mandatory identity check. This process typically requires uploading a government-issued ID and a proof of address document to confirm residency.
The verification stage usually concludes within 24 to 72 hours, though delays can occur if documents are blurry or expired. Until this step is complete, users may face restrictions on withdrawing winnings or claiming certain promotional offers tied to new accounts.
- Must upload ID and utility bill.
- Verification takes 1 to 3 days.
Deposit and Withdrawal Flow
Once verified, players can fund their account using various methods including credit cards, e-wallets, or bank transfers. The platform supports a single shared wallet balance that applies to all poker activities, simplifying fund management across different game rooms.
Withdrawals are processed after the requested amount is available in the wallet and the request is approved by the finance team. Standard processing times range from 1 to 3 business days, with e-wallets often being faster than direct bank transfers.
- One shared balance for all games.
- Withdrawals take 1 to 3 days.
Game Types and Limits
The lobby offers Texas Hold'em, Omaha, and Seven-Card Stud in both cash games and tournaments. Cash games allow players to enter and leave at any time, while tournaments have fixed buy-ins and structured payout percentages based on the prize pool size.
Stakes vary widely depending on the specific room and player volume, ranging from low-limit tables suitable for beginners to high-stakes rooms for experienced professionals. Some rooms may have minimum ante requirements or maximum hand limits enforced by the software.
- Includes Hold'em, Omaha, Stud.
- Stakes vary by room volume.
Support and Responsible Gaming
Users can access customer support via live chat or email for technical issues or account queries. The support team operates during specific hours and responds to inquiries regarding login problems, payment delays, or game rules.
The platform provides built-in tools for responsible gaming, allowing users to set deposit limits, loss limits, or session time limits. These controls are effective immediately and can be adjusted or removed by contacting support or using the account settings menu.
- Live chat and email support available.
- Self-exclusion and limit tools included.
Device Compatibility and Access
The platform is accessible through a web browser on desktop computers and via dedicated mobile applications for iOS and Android devices. The mobile app mirrors the desktop experience, allowing players to play on the go with the same account credentials.
Performance depends on device specifications, with older smartphones potentially experiencing lag during high-traffic tournament starts. Players should ensure their operating system is updated to the latest version for optimal security and compatibility with the latest software patches.
- Web browser and native apps available.
- Requires updated OS for best performance.
External Resources
Frequently Asked Questions
How long does the identity verification process take for new accounts?
Verification typically takes between 24 to 72 hours, depending on the speed of document submission and review by the compliance team.
Can I withdraw winnings before my account is fully verified?
No, withdrawals are restricted until the identity and address verification steps are successfully completed and approved.